Good practice in action: Supporting tailored programmes

This first example of Code 5 Flexibility and innovation outlines the relationships between a funder, a provider, and a community group in the delivery of a violence prevention programme. The programme is community-led and championed by the Samoan Catholic Community Church leaders.

The Malaeola Community Violence Programme is a Ministry of Health contract with South Seas Healthcare, delivered through Malaeola - the Auckland Region Samoan Catholic Community

Key contract features included:

Tailored programme proposed by the provider and target community group -
The service was identified through a request for proposals (RFP) process and was selected for its community principles and targeted approach. South Seas Healthcare and Malaeola Auckland Region Samoan Catholic Community presented a good rationale for targeting a very large, ethnic-specific, faith-specific group. Part of this rationale was the promise of commitment from its community leaders and the increased chance of ‘uptake’ from the community if the programme had both a Samoan and Catholic focus.

Allow time for establishment - The contract was negotiated for 3 years to make provision for development of resources, training of workers, and promotion of the programme to the community. This takes time and unforeseen changes can impact on project milestones and timelines. It was also important to meet with all key stakeholders to consult on the delivery of the programme and to ensure coordination with other programmes and services across the region.

Effective communication - A new and unique service requires good communication between the funder, provider, and community group to ensure alignment of thinking and early addressing of issues. The portfolio manager worked with the Pacific issues leaders to ensure effective engagement with the provider and community group.